Return Policy

JRCigars.com Return Policy

Effective November 1, 2023

All returns must be made by mail within 30 days of the purchase date. Please see below for details.  JRCigars.com reserves the right to amend this return policy without notice. All eligible purchases made between 11/1/23 and 12/31/23 will be accepted for an extended return period until 1/31/24.

Cigar Boxes, Bundles and Tins

  • All returns must be pre-authorized via email at returns@jrcigars.com
  • Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
  • If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 72 hours of delivery at returns@jrcigars.com for pre-authorization.  A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt. Photos can be uploaded via the Returns Portal
  • New, unopened cigar boxes, bundles or full tin units may be eligible for a full refund minus shipping charges   
  • If more than one cigar is missing from an open box, bundle or full tin unit, the item will not be eligible for a full refund; the item may be eligible for a partial refund for the amount of cigars returned, minus shipping charges
  • Cigars that have been cut or smoked will NOT be eligible for a refund
  • Promotional items must be returned or a restocking fee equivalent to the retail price may be deducted from any refund, if eligible

 

Other Cigars and Tobacco

  • Cigar Samplers, 5-Packs, Single Cigars, Auction wins, Closeout Corner items and Steals and Deals items are final sale and cannot be returned
  • Cigar of the Month packs, Build a Sampler packs and Pipe Tobacco cannot be returned unless unopened and visibly damaged. You must notify us within 72 hours of delivery at returns@jrcigars.com for pre-authorization. A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt. Photos can be uploaded via the Returns Portal
  • Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible

 

Cigar Accessories and Other Merchandise

  • All returns must be pre-authorized via email at returns@jrcigars.com
  • Merchandise returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
  • New, unopened cigar accessories may be eligible for a full refund, minus shipping charges
  • Unused pipes, apparel, and jewelry can only be returned if damaged or defective. Please notify us within 72 hours of delivery at returns@jrcigars.com for pre-authorization.  A delay in notification may preclude your return. Photo evidence is required for all merchandise that is damaged upon receipt. Photos can be uploaded via the Returns Portal
  • Humidors that have been seasoned are not eligible for return
  • The manufacturers of Lotus® and Vertigo® accessories provide a lifetime guarantee. Contact us at returns@jrcigars.com to arrange return or replacement. Lotus and Vertigo are registered trademarks of David JR, LLC.

 

Virtual Gift Cards

  • Virtual Gift Cards are final sale and cannot be returned.

 

Visit our Returns Portal here to initiate a return. If you have any questions, please contact customer service via email at returns@jrcigars.com or call to speak to one of our agents at (800) 574-3576.