Contact Us
Customer Service
For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:
By Phone
(800) JR HELP ME / (800) 574-3576
Monday-Friday · 8:00am - 10:00pm EST
Saturday · 8:30am - 5:00pm EST
Sunday · Closed
Order Tracking
You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.
Technical Support
For any issues or inquiries with your shopping experience on our website, please contact us via the Online Help Desk.
By Mail
JRCigars.com
2589 Eric Lane
Burlington, NC 27215
Phone Orders
(800) JR CIGAR / (800) 572-4427
Monday - Friday · 8:00am - 10:00pm EST
Saturday · 8:30am - 5:00pm EST
Sunday · Closed
Fax Orders
(800) 4 JR FAXX / (800) 457-3299
24 hours · 7 Days