Contact Us

Due to current external events, we are experiencing longer than usual hold times to reach a Customer Service Team member, but we are here to help. We also invite you to visit or to track your order or to anticipate any courier-related shipping delays. Our priority is getting your order placed and package to you as quickly as possible. However due to certain limitations you might expect processing delays up to 5 business days. Thank you for your continued loyalty and understanding.

Customer Service

For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

By Phone

(800) JR HELP ME / (800) 574-3576

Monday-Friday · 8:00am - 8:00pm EST

Saturday-Sunday · 9:00am - 5:00pm EST


Order Tracking

You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.


Technical Support

For any issues or inquiries with your shopping experience on our website, please contact us via the Online Help Desk.


By Mail

2589 Eric Lane

Burlington, NC 27215


Phone Orders

(800) JR CIGAR / (800) 572-4427

Monday - Friday · 8:00am -9:00pm EST

Saturday - Sunday · 9:00am - 5:00pm EST


Fax Orders

(800) 4 JR FAXX / (800) 457-3299

24 hours · 7 Days


Site Map

Access the site map