Due to current external events, we are experiencing longer than usual hold times to reach a Customer Service Team member, but we are here to help. We also invite you to visit USPS.com or UPS.com to track your order or to anticipate any courier-related shipping delays. Our priority is getting your order placed and package to you as quickly as possible. However due to certain limitations you might expect processing delays up to 5 business days. Thank you for your continued loyalty and understanding.
For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:
(800) JR HELP ME / (800) 574-3576
Monday-Friday · 8:00am - 8:00pm EST
Saturday-Sunday · 9:00am - 5:00pm EST
You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.
For any issues or inquiries with your shopping experience on our website, please contact us via the Online Help Desk.
2589 Eric Lane
Burlington, NC 27215
(800) JR CIGAR / (800) 572-4427
Monday - Friday · 8:00am -9:00pm EST
Saturday - Sunday · 9:00am - 5:00pm EST
(800) 4 JR FAXX / (800) 457-3299
24 hours · 7 Days
Access the JRCigars.com site map