Contact Us


Customer Service

For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

By Phone

(800) JR HELP ME / (800) 574-3576

Monday-Friday · 8:00am - 8:00pm EST

Saturday-Sunday · 9:00am - 5:00pm EST


Order Tracking

You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.


Technical Support

For any issues or inquiries with your shopping experience on our website, please contact us via the Online Help Desk


By Mail

2589 Eric Lane

Burlington, NC 27215


Phone Orders

(800) JR CIGAR / (800) 572-4427

Monday - Friday · 8:00am -9:00pm EST

Saturday - Sunday · 9:00am - 5:00pm EST


Fax Orders

(800) 4 JR FAXX / (800) 457-3299

24 hours · 7 Days


Site Map

Access the site map