For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.

For any issues or inquiries with your shopping experience on our website, please contact us via the Online Help Desk

JRCigars.com

2589 Eric Lane

Burlington, NC 27215

(800) JR CIGAR / (800) 572-4427

Monday - Friday · 8:00am -9:00pm EST

Saturday - Sunday · 9:00am - 5:00pm EST

(800) 4 JR FAXX / (800) 457-3299

24 hours · 7 Days

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