JR Web Site FAQ
Click on a question to find out more. If you can't find what you're looking for, you can contact
us. We'd love to help!
Can you change an order placed online?
Once an online order has been submitted, it cannot
be changed. However, our Customer Service Department may be able to cancel the
order and allow you to resubmit it. Or they can place an order for you, making the
The time between the submittal and the packing of the order is extremely limited;
be sure to contact Customer Service as soon as possible. We can be reached at:
1-888-JR-HELP-ME (1-888-574-3576) between 9am to 5pm EST, Mon-Fri.
How do I set up an online account?
There are two ways to open a JRCigars.com account:
- Simply place whatever items you wish to buy within your shopping cart and
when you go to the check-out portion of the process, you will be prompted
to do so as an "Existing Customer" or as a "New Customer."
- Add items to your cart
Browse our inventory by clicking on the appropriate section in
the top menu (Cigars, Pipe Tobacco, Accessories, etc). See
something you like? Simply click on the
button to add it to your cart.
Want an item from our catalog? Simply type the item's itemcode
in the "Cigar Search" box and press
Add to Cart
it to your cart.
- View Cart
View your cart at any time by pressing the
make sure all the items you wish to purchase are in it.
Finished adding items?
Proceed to Check Out
When you go to check-out, you will be asked to "Login or Create
an Account." If you have not ordered online before, select "I
am a new customer OR check out as GUEST." and click the
. In the future,
you will save time as your customer info will be saved in your
own personal, password-protected online account. It's that
You can create your JRCigars.com account without placing an order by going
to the New Customer Sign Up page and filling out your
What are your shipping charges?
Best Way shipping is $7.99 and will ship via UPS or
USPS. For more shipping options please visit our Shipping Information page here.
What are your shipping terms?
All shipments Freight on Board (FOB) Burlington,
NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and
ownership of all goods passes from Seller to the Purchaser in Burlington, North
Carolina, and the Purchaser takes all responsibility for the shipment. By arranging
for transportation of the goods, Seller is providing a service to, and acting on
behalf of Purchaser. By utilizing this service from Seller, Purchaser is
representing that he/she is acting in a fashion compliant with his/her local and
state laws regarding the purchase, transportation, and delivery of the goods. The
Purchaser represents that he/she is of lawful age and has obtained any required
permission, paid any required fees, is working through properly licensed
intermediaries where required, is legally entitled to take possession of the goods
and is legally entitled to take quantities ordered.
Do you ship outside of the USA?
No ... currently we only ship cigars to consumers
within the USA or those with APO/FPO USA military oversea addresses. (The latter
group even receives a military discount on JR Cigar items)
We have thoroughly researched the option of shipping cigars to foreign cigar
consumers. Sadly due to the variable costs involved and more so, the myriad of
different tobacco and tax laws worldwide it really is not feasible for us to
currently ship outside the US. When we weigh the benefit versus the costs, shipping
outside the USA simply is not good for our business. For some business models it
could be great; for us, it simply is bad business.
Also, we do not send catalogs outside of the USA. In some countries it would be
regarded as an illegal solicitation since we are not authorize to export cigars
into that country.
Every year we reconsider our current policy, looking at all our options. Hopefully
one day, we will be able to provide every cigar smoker on the planet with great
cigars at a great price.
Do you sell cigarettes online?
JRCigars.com does not sell any cigarettes or
related products online in compliance with the state and federal laws and our
desire to -not- be in the online cigarette business. However, we do offer
Yes, we know other sites do so. Obviously they have a different interpetation of
the various legislations and company philosophy.
Do you sell Cuban cigars?
Nope, that would be illegal.
However, we sell a ton of cigars that are as good as any Cuban cigar. And for much,
much less ... you gotta be nuts to be spending $15 for any Cuban cigar! Check out
our Cuban alternatives to get started.
Why is jrcigars.com verifying my Age?
JRCIGARS.COM is committed to only selling their
products to adults and to protecting your identity and privacy online. As a part of
meeting that commitment, JRCIGARS.COM uses a non-affiliated third party age and
identity verification company, Veratad Technologies, LLC, to assure that customers
online are of age to purchase their products and are who they say they are.
Veratad's AgeMatchSM Age Verification services use multiple trusted data sources
containing billions of public records to return an age validation based on the
personal information submitted by you. This service is specifically designed to
validate and protect your identity while maintaining the highest level of consumer
privacy when processing online transactions.
How does Veratad's Age Verification work?
Veratad's access to public records allows them to
validate the information you provide and in some cases, depending on the nature of
your purchase, present a series of multiple choice questions based on non-credit
related ("out-of-wallet") historical facts about you as an individual. These facts
are obtained by instantaneously scanning billions of public records from trusted
data sources containing information that would not generally be found in your
wallet if lost or stolen.
Is the information I provide secure?
Absolutely. Veratad's secure 256bit encryption
technology ensures the safe delivery of the information you provide online. In
addition, Veratad DOES NOT store your sensitive personal information or share (or
sell) any data with other third parties; this practice assures you that
unauthorized parties cannot gain access to your sensitive personal information.
What happens if I cannot be verified by the Age Verification process?
Our Customer service reps will contact you and
verify your information.
I live outside of the U.S. can I be verified?
JRCIGARS.COM's use of Veratad's Age Verification is
based solely on U.S. record information and therefore verification of individuals
residing outside the U.S. is unavailable. [Military Addresses outside of the US are
How do I sign up for JR Cigar's Auto Ship program?
There are two ways to set up Auto Ship - both of
which are pretty simple.
Online. Just sign into your account, select the 'Auto Ship' tab, choose the
cigar(s) you want and then verify a shipping frequency/recurring shipping date. *
By Phone. Call 1-800-J·R-CIGAR and one of our representatives will set up your Auto
Ship account according to your precise requests.
*The dates and items you choose can be changed at any time.
What is JR Cigar's return policy?
Any item can be returned within 30 days of purchase
for refund credit, or exchange (minus delivery charges). Simply send the item to us
via UPS or insured parcel post. Click here for more information.
Can I enter multiple JR Cigar auctions at once?
Sure, participate in all the auctions you'd like.
If there are items that interest you in two - or all three - auctions, go right
ahead and start bidding. After all, there's nothing like the crisp taste of
victory! For more details and information on our auctions visit the Auction FAQ
I'm new to cigars. What are JR Cigar's most popular brands? Are they
expensive? Would it be worth it?
Of course some are more expensive than others, but
each one would be a delicious, unforgettable introduction to cigar smoking. You'll
kick of your smoking experience right any one of these brands. Here's a list of
JR's Top 10 best-selling cigar brands:
Casa de Garcia
El Rey del Mundo
La Gloria Cubana
Romeo y Julieta
How can I start receiving a hard-copy JR Cigar catalog? Oppositely,
how can I put an end to my subscription?
If you'd like to begin a subscription to JR Cigar's
catalog, fill out go to the Contact Us Page
, select Catalog Request from the drop down menu, and fill in your mailing information in the Description box . You'll receive a new catalog in your mailbox each month for as long as you
want. Canceling your subscription is as easy as speaking with a representative at
1-800-JR-CIGAR, or by emailing your cancelation request to customerservice@Jrcigars.com.
Because JR Cigar has a price match guarantee, does that mean JR also
accepts coupons from competitors?
Yes. We will honor any competitor coupon that can
be verified on that particular competitor's website. If it's real, we accept it -
simple as that. In addition, if the coupon is from a magazine or catalog, you can
scan it onto your computer and email it to customerservice@Jrcigars.com.
For a complete overview of our price match guarantee policy click here.
Do I pay taxes on my purchase?
JR Cigar is required to collect sales tax in certain states including AL, CA, CO, CT, DC, GA, HI, IA, IL, IN, KY, LA, MD, ME, MI, MN, MS, NC, NE, NJ, ND, NV, NY, OK, PA, RI, SC, VT, WA, WI, WV and WY. Local taxes collected where applicable.