Help Desk

We value your business and appreciate your feedback.

If your question is not a technical question, please check our FAQ or contact our Customer Service Department.

Submit a question

Include the specific order number about which you are inquiring, if it relates to your question. Please do not enter your credit card information or any other sensitive information on this form.

Retrieve a ticket


You can find your ticket number in the subject line of the email that was sent to you.

Verify your system date is set to the current date. If it is not set to the current date, please follow these steps:
  1. On the taskbar, double-click the time.
  2. Verify that the date and time is correct
  3. The following steps resolve more than 90% of the issues encountered by customers. Be sure to try the steps below before submitting a support request.
Confirm that your browser is set to accept or enable cookies.
  1. Firefox - How To Accept Cookies
  2. Chrome - How To Accept Cookies
  3. Safari - How To Accept Cookies
  4. AOL - How To Accept Cookies
  5. Internet Explorer - How To Accept Cookies
  6. Netscape - How To Accept Cookies
To clear out any old JR Cigar site data stored on your computer, click the link below to reset your shopping cart.
  1. Click here to empty your shopping cart

Restart your browser.

After trying these steps, access our web site and retry the action that caused the problem. If the problem persists, please submit a support request.