Help Desk

We value your business and appreciate your feedback.

If you have a question regarding your JR Cigar order, please submit a ticket below. You may also browse our Frequently Asked Questions where we cover a variety of topics, email our Customer Service Department. Customer Service Department, or chat with an operator via Live Chat.

Submit a question

Include the specific order number about which you are inquiring, if it relates to your question. Please do not enter your credit card information or any other sensitive information on this form.

Retrieve a ticket

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You can find your ticket number in the subject line of the email that was sent to you.

Include the specific order number about which you are inquiring, if it relates to your question. Please do not enter your credit card information or any other sensitive information on this form.