JR Auto Ship FAQ

Click on a question to find out more. If you can't find what you're looking for, you can contact us. We'd love to help!


What is the JR Cigar Auto Ship program?
This program allows you to set up automatic reorders of your favorite cigars to be shipped to you when you want them.

How can I pay for my JR Cigar Auto Ship?
You can use your JR Cigar credit card, Visa, Mastercard, American Express or Discover credit card.

When will I be charged for my JR Auto Ship order?
Your credit card will be charged the day your order ships, not before.

When will my order be shipped?
We ship Monday through Saturday. If your order date falls on a Sunday, your order will ship the following Monday. If your order date falls on a holiday, your order will ship the following business day.

What if the cigar that I have shipped to me through JR Auto Ship is on sale?
JR Cigar will gladly honor and automatically apply any discount that is currently offered. You don't have to do anything!

How do I change my order?
Simply call 1.800.JRCIGARS and our helpful representatives will adjust your shipment as needed.

How do I arrange to have an item automatically shipped to me?
There are two ways to set up your Auto Ship program!

  1. Log into your account, click the "Auto Ship" tab, select the item(s) you'd like and then choose your shipping frequency.
  2. Call 1.800.JRCIGARS and our helpful representatives will set up your Auto Ship according to your specific requirements.

Can I set up an Auto Ship for my friend, brother, boss, etc...?
Yes. Log into your account, click the "Auto Ship" tab, select "Create a New Auto Ship Profile," and enter the recipient's shipping information and the desired frequency of delivery. You can also include any special shipping instructions and a gift message. The recipient of your gift must be 18 years of age or older (or 19 in AK, AL, NJ and UT).

Or

Call 1.800.JRCIGARS and our helpful representatives will set it up for you.

How will I know when to expect my shipment?
JR Cigar will send you an e-mail message five days before your shipment leaves our warehouse. You can reschedule or cancel your shipment by clicking the link within the e-mail.

What are my options for my delivery schedule?
You select the delivery schedule that works for you and JR Auto Ship will do the rest.

When will I get my first order?
Your first order will ship the following business day unless you choose a later start date.

Where can I read the full terms and conditions?
Please see our Terms and Conditions page.