- Verify your system date is set to the current date. If it is not set to the current date, make the appropriate changes.
To check your date and time setting:
- On the taskbar, double-click the time.
- Verify that the date and time is correct.
- Confirm that your browser is set to accept or enable cookies.
- To clear out any old JR Cigar site data stored on your computer, click the link below to reset your shopping cart.
- To make sure you're viewing the latest version of the site, clear your cache.
- To remove any old cookies that may be on your computer, clear your cookies.
- Restart your computer or device. After trying these steps, access our web site and retry the action that caused the problem. If the problem persists, please submit a trouble report.
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Check the status of an open ticket by entering the information below: