JR FAQs

J·R FAQ


JR FAQs
Click questions for answers

• Can you change an order placed online?

Once an online order has been submitted, it cannot be changed. However, our Customer Service Department may be able to cancel the order and allow you to resubmit it. Or they can place an order for you, making the necessary changes.

The time between the submittal and the packing of the order is extremely limited; be sure to contact Customer Service as soon as possible. We can be reached at:

1-888-JR-HELP-ME (1-888-574-3576) between 9am to 5pm EST, Mon-Fri.

• How do I set up an online account?

There are two ways to open a JRCigars.com account:

  • Simply place whatever items you wish to buy within your shopping cart and when you go to the check-out portion of the process, you will be prompted to do so as an "Existing Customer" or as a "New Customer."
    1. Add items to your cart
      Browse our inventory by clicking on the appropriate section in the top menu (Cigars, Pipe Tobacco, Accessories, etc). See something you like? Simply click on the Add to Cart button to add it to your cart.

      Want an item from our catalog? Simply type the item's itemcode in the "Cigar Search" box and press Search Then press Add to Cart to add it to your cart.
    2. View Cart
      View your cart at any time by pressing the Shopping Cart icon Cart to make sure all the items you wish to purchase are in it. Finished adding items? Press Check Out to continue.
    3. Checkout
      When you go to check-out,
      you will be asked to "Login or Create an Account." If you have not ordered online before, select "I am a new customer OR check out as GUEST." and click the Login. In the future, you will save time as your customer info will be saved in your own personal, password-protected online account. It's that easy!!!
  • OR
  • You can create your JRCigars.com account without placing an order by going to the New Customer Sign Up page and filling out your account information.
• What are your shipping charges?

DELIVERY CHARGES PER ORDER:

  • USPS Priority Mail - $5.00 flat rate per order
  • USPS Express Overnight - $5.00 base charge + $20.00
  • UPS Overnight - $5.00 base charge + $20.00
  • UPS Sat. Del. - $5.00 base charge + $30.00
• How do you handle state and federal tobacco excise taxes? Are they built into the price of the cigars?

We are only licensed to do business in North Carolina. As our invoices state, customers are responsible for taxes due to their states.

• What are your shipping terms?

All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Burlington, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

• Do you ship outside of the USA?

No ... currently we only ship cigars to consumers within the USA or those with APO/FPO USA military oversea addresses. (The latter group even receives a military discount on JR Cigars items)

We have thoroughly researched the option of shipping cigars to foreign cigar consumers. Sadly due to the variable costs involved and more so, the myriad of different tobacco and tax laws worldwide it really is not feasible for us to currently ship outside the US. When we weigh the benefit versus the costs, shipping outside the USA simply is not good for our business. For some business models it could be great; for us, it simply is bad business.

Also, we do not send catalogs outside of the USA. In some countries it would be regarded as an illegal solicitation since we are not authorize to export cigars into that country.

Every year we reconsider our current policy, looking at all our options. Hopefully one day, we will be able to provide every cigar smoker on the planet with great cigars at a great price.

• Do you sell cigarettes online?

JRCigars.com does not sell any cigarettes or related products online in compliance with the state and federal laws and our desire to -not- be in the online cigarette business. However, we do offer e-cigarettes.

Yes, we know other sites do so. Obviously they have a different interpetation of the various legislations and company philosophy.

• Do you sell Cuban cigars?

Nope, that would be illegal.

However, we sell a ton of cigars that are as good as any Cuban cigar. And for much, much less ... you gotta be nuts to be spending $15 for any Cuban cigar! Check out our Cuban alternatives to get started.

• Where are the 5-cigar packs?

Click the 5-Cigar Packs link on the top menu or you can click here.

Veratad
• Why is J·R CIGAR.COM verifying my Age?

J·R CIGAR.COM is committed to only selling their products to adults and to protecting your identity and privacy online. As a part of meeting that commitment, J·R CIGAR.COM uses a non-affiliated third party age and identity verification company, Veratad Technologies, LLC, to assure that customers online are of age to purchase their products and are who they say they are.

Veratad's AgeMatchSM Age Verification services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information submitted by you. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.

• How does Veratad's Age Verification work?

Veratad's access to public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related ("out-of-wallet") historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

• Is the information I provide secure?

Absolutely. Veratad's secure 256bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

• What happens if I cannot be verified by the Age Verification process?

Our Customer service reps will contact you and verify your information.

• I live outside of the U.S. can I be verified?

J·R CIGAR.COM's use of Veratad's Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is un-available. [Military Addresses outside of the US are acceptable]

• How do I sign up for J·R Cigar's Auto Ship program?

There are two ways to set up Auto Ship - both of which are pretty simple.

  • Online. Just sign into your account, select the 'Auto Ship' tab, choose the cigar(s) you want and then verify a shipping frequency/recurring shipping date. *
  • By Phone. Call 1-800-J·R-CIGAR and one of our representatives will set up your Auto Ship account according to your precise requests.

*The dates and items you choose can be changed at any time.

• Am I eligible for a J·R Credit Card? What's the benefit?

Anyone can apply for a J·R Cigar Credit Card. It's perfect for those looking for a more convenient, streamlined cigar buying experience. Plus, when you sign up for a J·R Cigar Credit Card you'll also receive exclusive offers and email notifications of special sales and promotions.

But that's not all. You'll also enjoy the perks of J·RCigars.com Smokin' Rewards Program. This means when you spend $250 on your J·R Credit Card, you'll get $10 J·R Reward Certificate. Click here for Terms and Conditions.

• What is J·R Cigar's return policy?

If, for whatever reason, you are unsatisfied with your order, you can return the item within 30 days of purchase.

We make it easy. Send the purchase back through UPS or an insured parcel post using the return label on the back of your order invoice. Or fill out this form and include it in the return package.

You can exchange your item for another product; receive J·R Cigar store credit or a full refund (not counting delivery fees).

• What's the difference between J·R University and J·R's Cigar School?

J·R University is an all-encompassing cigar guide for beginners and connoisseurs alike. It's a conglomeration of cigar knowledge from our experienced, expert staff and specialists. You'll find videos, tips, recommendations and a history of J·R Alternative cigars.

On the other hand, J·R's Cigar School is a part of J·R University dedicated to those who want to gain in-depth cigar knowledge. From the parts of a cigar to proper lighting techniques and top growing regions, our Cigar School features 14 unique lessons that thoroughly explain nearly all there is to know about cigars.

• Can I enter multiple J·R Cigar auctions at once?

Sure, participate in all the auctions you'd like. If there are items that interest you in two - or all three - auctions, go right ahead and start bidding. After all, there's nothing like the crisp taste of victory! For more details and information on our auctions visit the Auction FAQ page.

• I'm new to cigars. What are J·R Cigar's most popular brands? Are they expensive? Would it be worth it?

Of course some are more expensive than others, but each one would be a delicious, unforgettable introduction to cigar smoking. You'll kick of your smoking experience right any one of these brands. Here's a list of J·R's Top 10 best-selling cigar brands:

  1. Acid
  2. Arturo Fuente
  3. Baccarat
  4. Casa de Garcia
  5. El Rey del Mundo
  6. La Gloria Cubana
  7. Macanudo
  8. Montecristo
  9. Punch
  10. Romeo y Julieta
• How can I start receiving a hard-copy J·R Cigar catalog? Oppositely, how can I put an end to my subscription?

If you'd like to begin a subscription to J·R Cigar's catalog, fill out a short form with your name, phone number, email and mailing address. You'll receive a new catalog in your mailbox each month for as long as you want. Canceling your subscription is as easy as speaking with a representative at 1-800-J·R-CIGAR, or by emailing your cancelation request to customerservice@Jrcigars.com.

• Does J·R Cigar have any brick-and-mortar locations that I could visit?

Yes, we have three retail locations in North Carolina. Visit their websites for more information:

Burlington
Statesville
Selma

• Because J·R Cigar has a price match guarantee, does that mean J·R also accepts coupons from competitors?

Yes. We will honor any competitor coupon that can be verified on that particular competitor's website. If it's real, we accept it - simple as that. In addition, if the coupon is from a magazine or catalog, you can scan it onto your computer and email it to customerservice@jrcigars.com.

For a complete overview of our price match guarantee policy click here.

ORDERING TIPS

If this is your first online order with JRCigars.com, you will need to:

  • Add the desired items to your cart.
  • Create a New Account (optional).
  • Have your order shipped to your billing address. Subsequent orders may be shipped to other addresses. This is for fraud protection.

Below is an explanation of each button you may need while placing an order.

Add to Cart
Enter the number of boxes you wish to purchase in the adjacent blank field, then click this button.
Shopping Cart Shopping Cart (0)
To view the subtotal (without taxes and shipping charges) of your cart, roll your mouse over the cart icon and a pop up will appear with the total. To go to your shopping cart, click the cart icon. (The number next to the word "Shopping Cart" is the number of items in your cart.)
Update
To change the quantity on one of the items in your cart, enter the new quantity in the box and click "update."
Delete
To delete an item from your order, click "delete."
check out
If you are finished shopping, click this button.



Contact Us
JRCigars.com2589 Eric LaneBurlington, NC 28677
(888) 574-3576
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*Offers valid while supplies last. JRCigars.com is not responsible for typographical errors. ©1997-2014 JRCigars.com, Inc. All Rights Reserved - 2589 Eric Lane, Burlington NC 27215.WARNING: JRCigars.com does not sell tobacco related products to anyone under the age of 21, nor do we sell cigarettes. Cigars and Tobacco products on this website are not intended for or marketed to anyone under the age of 21.
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