J·R CIGAR DUTCH AUCTIONS - FAQ

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What is a Dutch Auction?

JRCigars.com Dutch Auction is an online auction that allows the bidder to select multiple quantities on a specific auction item. When all of the bids are in and the auction has ended, the system will assign a winner based on quantity selected and product availability. When bidding, the price of the bid is for a quantity of one. The bidder can select the quantity desired at the same price.

Example: Bid price: $10.00
Quantity: 5
Total price: $50.00

You must be logged in to your JRCigars.com account to bid. If you don't have an account yet, visit the "New Customer Sign Up" to create one.

Do bids have to be in whole dollar amounts?

You can bid any amount you want as long as it is higher than the initial bid.

Why can I log into my account, but not the auction?

If you are sure that you have used the correct account name and password, in all probability this is a problem with cookies that have been set in your browser. Delete or clear all your cookies. If you don't know how, read our instructions.

What if my email address has changed?

If you have an old or invalid email address as your account name, you will not get this email, unless you modify your account. You should always make sure all of the information on your account is up-to-date

What time zone is used?

All auctions start and end in the EST.
Each auction will display a start and end time.

  • - Date format: mm/dd/yy
  • - Time format: hh:mm
  • - For example, Start Time: 06/22/05 - 10:00 PM EST

Auction bids will display dates and times. Time will be in hh:mm:ss format.
For example: 09:59:51 AM EST.

How will I know if I won the Dutch Auction?

You have two avenues of information. First, we will notify you by email. Also, you can check the status of the auction on the website through My Account and choose "Check Status of Dutch Auctions".

How do follow the status of my bids online?

You can view the bid history on each auction item that you bid on. In addition, you can log in through My Account and choose "Review Your Dutch Auctions". The items you are currently bidding on will be displayed.

Why didn't I get an email telling me I won?

There can be several reasons:

  • You are not using your email address as your JRCigars.com account name. - Correct/modify your account name.
  • You have an old, unused, or invalid email address as your JRCigars.com account name. - Correct/modify your account name.
  • Your email provider does not accept emails from addresses they have deemed as possible spam. - Contact your provider to allow our emails to enter your mailbox.
  • Your mailbox was full and the message could not be delivered. - Check with your provider.
How do I get the auction item I won?

You can log in to account services (accessed through the My Account menu option and choose "Review Your Dutch Auctions". There will be a link for you to pick up your item online.

When must I pick up my winning auction item?

You have 4 days to pick up your winning auction item(s) online. JRCigars.com will automatically complete your order for any won auction that has not been picked up online for 4 days after the close of that auction. It will be shipped by U.S. Post Office and charged to the credit card listed on your account.

If I won more than one auction, can the items be shipped together?

You can pick up multiple winning auction items at the same time from your "My Dutch Auctions Page" and have them shipped on the same order. Shipping charges apply for each item.

How will my auction items ship?

Once you have your auction item in your shopping cart, it is just like any other order. There are no additional shipping restrictions imposed for auction items.

Can I add additional items to my auction order?

Yes, after you have your auction item in your shopping cart, you can continue shopping on JRCigars.com for more items that you want to purchase before checking out.

Can I combine my won auction item with a sales deal on the same item?

No, auctioned items are independent of any other deals for the same item. For example: if an auction item is won and the same item when purchased through a catalog deal offers something free with the purchase, the auctioned item does not earn the deal good. You may not combine sales.

After winning an auction, under what circumstances can I lose the auction item?

Your auction item will be lost if:

  • you use an invalid credit card
  • the credit card transaction is declined for any reason
  • you are committing fraud

Your bid will be removed and the next highest bidder will be notified that they have won the auction.

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