Customer Service
For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

• Online
Online Customer Service Center

• By Phone
(800) JR HELP ME / (800) 574-3576
Monday-Friday • 8:00am - 8:00pm EST
Saturday-Sunday • 9:00am - 5:00pm EST

• By email
Order Tracking
You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.
Technical Support
For any issues or inquiries with your shopping experience on our website, please contact us:
Online Help Desk
By Mail
2589 Eric Lane
Burlington, NC 27215
Phone Orders
(800) JR CIGAR / (800) 572-4427
Monday-Friday • 8:00am -9:00pm EST
Saturday-Sunday • 9:00am - 5:00pm EST
Fax Orders
(800) 4 JR FAXX / (800) 457-3299
Site Map
Click Here for the site map.

Contact Us
JRCigars.com2589 Eric LaneBurlington, NC 28677
(888) 574-3576
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*Offers valid while supplies last. is not responsible for typographical errors. ©1997-2014, Inc. All Rights Reserved - 2589 Eric Lane, Burlington NC 27215.WARNING: does not sell tobacco related products to anyone under the age of 21, nor do we sell cigarettes. Cigars and Tobacco products on this website are not intended for or marketed to anyone under the age of 21.
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