Once an online order has been submitted, it cannot be changed. However, our Customer Service Department may be able to cancel the order and allow you to resubmit it. Or they can place an order for you, making the necessary changes.

The time between the submittal and the packing of the order is extremely limited; be sure to contact Customer Service as soon as possible. We can be reached at:

1-888-JR-HELP-ME (1-888-574-3576) between 8am - 8pm EST, Monday-Friday or 9am - 5pm EST, Saturday-Sunday, or click here.

There are two ways to open a JRCigars.com account:

Simply place whatever you wish to buy within your shopping cart and when you go to the check-out portion of the process, you will be prompted to do so as an "Existing Customer" or as a "New Customer."

1:	Add items to your cart
	Browse our inventory by clicking on the appropriate section in the left hand menu (Cigars, Latest Deals, Accessories, etc). See something you like? Simply click on the button to add it to your cart.
	Want an item from our catalog? Simply type the item's itemcode in the "Cigar Search" box and press "Go". Then press to add it to your cart.
2:	Review Cart
	Review your cart to make sure all the items you wish to purchase are in it. Finished adding items? Press to continue.
3:	Checkout
	When you go to check-out, you will be asked to "Sign In or Open an Account". If you have not ordered online before, click on "Create Account." It will take just a minute. In the future, you will save time as your customer info will be saved in your own personal, password-protected online account. It's that easy!!!
OR

You can create your JRCigars.com account without placing an order by going to the new customer page and filling out your account information.

DELIVERY CHARGES PER ORDER:

$2.50 per item (including free goods)

Priority Mail - item charges - +$6.00

2nd Day - item charges - + $6.00

Next Day - item charges - +$16.00

Sat. Del.- item charges - +$25.00

1. A $1.00 UPS Ground Fuel Surcharge or a $2.00 Air Fuel Surcharge will be incurred on all packages sent by UPS.
2. UPS 2nd Day Air (Blue Label) is delivered on the second "Business Day" after the order ships. Saturday, Sunday and shipper observed holidays are not "Business Days."
3. UPS Next Day Air (Red Label) is delivered on the next "Business Day" after the order ships.
4. All orders must be placed before 2:00 p.m. EST to be shipped the same day Monday through Friday. All orders placed after 2 p.m. on Fridays, on Saturdays and Sundays will be shipped on the following Monday; if Monday is a holiday, the orders will ship on the next business day.
5. UPS Saturday Delivery is only available from Thursday at 2:00 p.m. EST to Friday at 1:59:59 p.m. EST.
6. After three unsuccessful delivery attempts, UPS will return your package to JR Cigars.com. All return freight charges will be passed on to the consumer.
7. All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the buyer during transport and shipment.

Rates are subject to change without notice.

We are only licensed to do business in North Carolina. As our invoices state, customers are responsible for taxes due to their states.

All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Burlington, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

No... currently we only ship cigars to consumers within the USA or those with APO/FPO USA military oversea addresses.

We have thoroughly researched the option of shipping cigars to foreign cigar consumers. Sadly due to the variable costs involved and more so, the myriad of different tobacco and tax laws worldwide it really is not feasible for us to currently ship outside the US. When we weigh the benefit versus the costs, shipping outside the USA simply is not good for our business. For some business models it could be great; for us, it simply is bad business.

Also, we do not send catalogs outside of the USA. In some countries it would be regarded as an illegal solicitation since we are not authorized to export cigars into that country.

Every year we reconsider our current policy, looking at all our options. Hopefully one day, we will be able to provide every cigar smoker on the planet with great cigars at a great price.

JRCigars.com does not sell any cigarettes or related products online in compliance with the state and federal laws and our desire to -not- be in the online cigarette business.

Yes, we know other sites do so. Obviously they have a different interpetation of the various legislations and company philosophy.

Nope, that would be illegal.

However, we sell a ton of cigars that are as good as any Cuban cigar. And for much, much less... you gotta be nuts to be spending $15 for any Cuban cigar!

5-Packs are located on the left hand navigation menu of the website, under Luxury Cigars.

In order to make sure that you receive our emails, please make sure to add us to your white list. Below are some instructions for common mail providers:

• AOL
• Yahoo!
• Hotmail
• Gmail
• Others

AOL

Make sure to add our "from address" to your AOL address book:

1. Click the Mail menu and select Address Book.
2. When the "Address Book" window pops up, click the Add button.
3. When the "Address Card for New Contact" window loads, cut and paste the email address into the "Other E-Mail" field.
4. Make our From address the "Primary E-Mail" address by checking the appropriate check box.
5. Save

Yahoo!

A filter is needed to redirect our email into your inbox:

1. Open your mailbox and click on Mail Options in the upper right corner.
2. Select Filters (bottom left).
3. Click the Add link on the Filters page.
4. Update the "From header:" rule with the following: "contains" and the email address. This lets the mail server identify our email communication based on the email's "From" address.
5. Click the Choose Folder pull down menu and select inbox.
6. Select the Add Filter button.

Hotmail

Make sure to add our from addresses to your Hotmail Safe List:

1. Open your mailbox and click "Options" in the upper right corner.
2. Click the "Junk E-Mail Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Copy and paste the full email address or domain name (@domain.com) into the box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box.

Gmail

Make sure to add our from address to your Gmail Contacts List:

1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add Contact".
3. Copy and paste the from address into the primary email address box.
4. Click "Save".
5. Click "Spam" along the left side of any Gmail page.
6. Check the box next to our email address.
7. Click the "NOT Spam" button on top.

Others

Check your program FAQs and Help documentation to add our address to the white list. Often just adding our from address to your contacts will be sufficient, but if you find that you are not receiving our emails, check your bulk, spam, or junk folders to see if they are in there. If so, there should be a button or link to specify that this is "not junk" or "not spam". Clicking this button should ensure that your email finds its way into your inbox. You may have to periodically check your junk folders if you notice that you aren't receiving the emails.

We are researching the issue that is related to Windows 7 in combination with the Internet Explorer browser. Following these instructions to clear your internet files, cookies and history in Internet Explorer may solve the problem:

1. From the Safety menu in the upper right, click Delete Browsing History
2. Check Temporary Internet files, Cookies, and History, and then click Delete.

You can also add https://www.jrcigars.com to your "Trusted Sites" by following these directions:

1. Click the Tools button, and then click Internet Options.
2. Click the Security tab, and then click Trusted Sites
3. Click Sites and add https://www.jrcigars.com
4. Close the browser, then re-open it and try again.

Another option would be to download the Firefox Web Browser.

If you have any additional questions, please contact Customer Service at (888) 574-3576 or submit a customer service ticket.