Please use the following information to contact JR:

Address:

JRCigars.com
2589 Eric Lane
Burlington, NC 27215

Phone Orders:

(800) JR CIGAR / (800) 572-4427
Monday-Friday 8:00am - 9:00pm EST
Saturday-Sunday 9:00am - 5:00pm EST

Fax Orders:

(800) 4 JR FAXX / (800) 457-3299
24 hours/ 7 Days

Customer Service:
For order status, returns and exchanges, and product information.

Online Customer Service Center
(888) JR HELP ME / (888) 574-3576
Monday-Friday 8:00am - 8:00pm EST
Saturday-Sunday 9:00am - 5:00pm EST

Technical Support:
For problems with our website or shopping difficulties.

Online Help Desk

Order Tracking:
You can now track UPS or domestic USPS orders made over the phone, through mail order, or on the web.

JR Order Tracking

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