 |
What is JR Cigar Auction?
(Back
to Top  ) |
| |
JR Cigar Auction is an online auction that allows the user to bid on a number of premium cigars to get them at discounted prices. When all of the bids are in and the auction has ended, the system will select the highest bidder and assign them as the winner. The winner of each auction will be notified by email.
You must be logged in to your JRCigars.com account to bid. If you don't have an account yet, visit the "My Account" option on our home page and click on "New Customer" to create one.
|
|
How do I use "Sort Current Auction
by" feature? (Back
to Top ) |
| |
Our new sorting feature has been divided into four
categories: Search, Product Type, Cigar Brands, and Wrapper Color. These
pull down menu results will only have options in them if an item(s) with
that criteria is a current auction. For Example: If a box(es) of H.Upmann
is not in a current auction, then H. Upmann will not show up in the Cigar
Brands list.
The search menu offers users to search for current auctions
by item code and by auction ID number.
|
|
What is this new "Max Bid
Amount?" (Back
to Top ) |
| |
This new feature was added to make bidding more convenient
and less time consuming for our users. Now, whenever you place a bid on
an item, you can enter the maximum amount you are willing to pay for it
- and forget about it until the auction ends ... well almost.
Once you click the "confirm bid" button, our system
will compare your bid with other bids for the same item, then the system
places a bid for you using only as much of your "Max Bid Amount"
necessary to make your bid the highest bid. Of course, if someone else
has already bid a higher amount, you will not be the highest bidder.
We will notify you of this via email, and if you decide
that you might be willing to spend a bit more, you can increase your "Max
Bid Amount" simply by bidding again.
Once you are the highest bidder, our system will keep
bidding for you (in increments of 25 cents) up to your "Max Bid Amount,"
every time someone else bids on that item. This means you don't have to
keep coming back to re-bid every time another bid is placed.
|
|
What if someone else bids more
than my "Max Bid Amount?"
(Back
to Top ) |
| |
Just as before, we will send an email (to the email
address that is your JRCigars.com online account name) to let you know
that you have been outbid. You may then enter a new "Max Bid Amount."
If it is higher than the Max Bid Amount of the current winner, the process
of automatic bids begins again.
|
|
Do bids have to be in whole
dollar amounts?
(Back
to Top ) |
| |
No. Due to the upgrades we have made to the system,
you can now bid any amount you want to as long as it is at least 25 cents
higher than the current Highest Bid (minimum raise lowered from $1.00)
- or the opening bid if you are the first bidder.
|
|
Will other bidders know what I
have entered as my "Max Bid Amount?"
(Back to Top ) |
| |
No. We keep this amount hidden from other bidders,
so only you know your "Max Bid Amount." You will also get an
email confirming the amount after you place your bid.
|
|
Why can I log into my account,
but not the auction? (Back
to Top ) |
| |
If you are sure that you have used the correct account
name and password, in all probability this is a problem with cookies that
have been set in your browser. Delete or clear all your cookies. If you
don't know how, read
our instructions.
|
|
What if my email address has changed?
(Back to Top ) |
| |
If you have an old or invalid email address as your
account name, you will not get this email, unless you modify
your account. You should always make sure all of the information on
your
account is up-to-date
|
|
What time zone is used?
(Back to Top ) |
| |
All auctions start and end in the EST.
Each auction will display a start and end time.
-
Date format: mm/dd/yy
- Time
format: hh:mm
- For
example, Start Time: 06/22/05 - 10:00 PM EST
Auction bids will display dates and times. Time will be in hh:mm:ss
format.
For example: 09:59:51 AM EST.
|
|
How will I know if I won the auction?
(Back to Top ) |
| |
You have two avenues of information. First, we will
notify you by email. Also, you can log
in to account services (accessed through the My
Account menu option and choose "Review Your Auctions".
Your auction page will also show you which, if any, auctions you have
won or lost.
|
|
Why didn't the auction end
on the posted time? (Back
to Top ) |
| |
JR Auctions end on the posted time if no bids are placed
in the last 5 minutes of the auction. If a bid is placed within the last
5 minutes of the auction, the auction's end time is extended by 5 minutes.
|
|
How do I follow the status of
my bids online? (Back
to Top ) |
| |
You can view the bid history on each auction item
that you bid on. In addition, you can log
in through My
Account and choose "Review Your Auctions".
The items you are currently bidding on will be displayed.
|
|
Why didn't I get an email telling
me I won? (Back
to Top ) |
| |
There can be several reasons:
- You are not using your email address as your JRCigars.com account
name. - Correct/modify
your account name.
- You have an old, unused, or invalid email address as your JRCigars.com
account name. - Correct/modify
your account name.
- Your email provider does not accept emails from addresses they have
deemed as possible spam. - Contact your provider to allow our emails
to enter your mailbox.
- Your mailbox was full and the message could not be delivered. - Check
with your provider.
|
|
How do I get the auction item I
won? (Back
to Top ) |
| |
We have provided two ways to complete your auction
order:
- The email notifying you that you have won will have a direct link
to pick up your item online.
- Also, you can log
in to account services (accessed through the
My Account menu option and choose "Review Your Auctions".
There will be a link for you to pick up your item online.
|
|
When must I pick up my winning
auction item?
(Back
to Top ) |
| |
You have 7 days to pick up your winning auction item(s)
online. If you have not picked up your won item for 7 days after that
auction ended, we will automatically charge your credit card and complete
your auction order. All orders completed automatically will be sent by
U.S. Post Office.
|
|
If I won more than one auction,
can the items be shipped together?
(
Back to Top ) |
| |
You can pick up multiple winning auction items at
the same time from your "My Auctions Page" and have them shipped
on the same order.
|
|
How will my auction items ship?
(Back
to Top ) |
| |
Once you have your auction item in your shopping cart,
it is just like any other order. There are no additional shipping restrictions
imposed for auction items.
|
|
Can I add additional items to
my auction order? (Back
to Top ) |
| |
Yes, after you have your auction item in your shopping
cart, you can continue shopping on JRCigars.com
for more items that you want to purchase before checking out.
|
|
Can I combine my won auction item
with a sales deal on the same item? (Back
to Top ) |
| |
No, auctioned items are independent of any other deals
for the same item. For example: if an auction item is won and the same
item when purchased through a catalog deal offers something free with
the purchase, the auctioned item does not earn the deal good. You
may not combine sales.
|
|
After winning an auction, under
what circumstances can I lose the auction item? (Back
to Top ) |
| |
Your auction item will be lost if:
- you use an invalid credit card
- the credit card transaction is declined for any reason
- you are committing fraud
Your bid will be removed and the next highest bidder
will be notified that they have won the auction.
|
|
How do I use the Auction Watch
List? (Back
to Top ) |
| |
The Auction Watch List is a feature to help you watch
an auction item(s). When you add an auction item to your auction watch
list, you will be notified by email when another customer bids on the
auction item(s) you have selected. This will help you to watch and place
your bid when the price is right for you.
You can add an auction to your watch list by clicking
the "Add to watchlist button" on each specific Auction Item
Detail page.
To remove an auction from your watchlist,
- click the "remove from watch list" button in the specific
Auction Item Detail page or
- click the "delete" icon found in the "My JR Auction"
section of the My
Account services page, plus
- a day after the "watched" Auction ends, it is automatically
removed from your watch list.
|
